1. If you wish to cancel your order:
- you can notify us by email to before we have started the shipping process of the goods to you;
or - where goods have already been shiped to you, by returning goods to us in accordance with clause 1.2 below.
1.2 If Wow-Gift-Baskets has committed an error or a gift is damaged Wow-Gift-Baskets will retrieve the gift and refund it in full or re-ship it. But, again we must be able to retrieve the damaged gift to offer a refund of any kind.
1.3 No additional discounts will be offered if the gift can not be retrieved.
1.4 We do reserve the right to make substitutions and do find the need too at various times throughout the year.
1.5 not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind.
1.6 If for any reason other than damages or errors on the part of Wow-Gift-Baskets, a customers wants to return a gift they may do so at their own expense plus an additional 18% restocking fee.
1.7 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
- in the event that the product has been used.
- to any products that we have made or customised specifically for you
2.1 How do I know when my order has shipped? Our online order system will automatically send you an order confirmation along with a tracking number when your order ships.
3.1 How long does it take for an order to ship out? All ground orders ship within 72 business hours but usually it is much earlier.
4.1 Do you ship to PO Boxes, APO or FPO addresses? Yes, we do. We ship to all Boxes, APO or FPO addresses through the United States Postal Service.
5.1 How do your gifts ship? Every gift is wrapped in shrink wrap, topped with a hand made bow and packaged in air pillows. It is then placed in a 100# corrugated box and shipped UPS, Federal Express or USPS depending on where it is being delivered to.
6.1 What happens if my gift gets lost or damaged in transit? We will place a claim with the courier. Once the claim has been completed and not before, a refund or reshipment will be offered. Claims typically take 3-5 days to process with the shipping couriers. (Shipments going via USPS do not offer claim service.) All damage claims must be filed in writing via email within 3 business days of the gift being received. NO exceptions. We will not honor damage claims several weeks old under any circumstances.
7.1 Can I send a card enclosure or message with the gift? Yes! We do include a greeting with every gift. You simply enter the message you would like to be sent with the gift on our order form and we send that with your order.
